REFUNDS & RETURNS

We want you to be satisfied with your purchase. This policy outlines our rules for returns and refunds, in line with our business-to-business (B2B) model.

1. Returns Window

You have [e.g., 14 days] from the date you receive your items to request a return.

2. Eligibility for a Return

To be eligible for a return, your item must meet the following conditions due to the nature of our products:

• The item must be unopened, unused, and in its original, sealed packaging.

• All hygiene seals must be intact.

• The item must be in the same condition that you received it.

We cannot accept returns on items that have been opened or used, including but not limited to gel polishes, acrylics, nail cleansers, and tools.

Non-Returnable Items:

• Sale items or gift cards.

• Deposits for training courses (as per our Terms and Conditions).

3. Faulty or Damaged Goods

Please inspect your order upon reception. If an item is defective, damaged, or if you receive the wrong item, please contact us immediately (within [e.g., 48 hours] of delivery) at [Your Contact Email].

To help us resolve this quickly, please include:

• Your order number.

• A description of the issue.

• A clear photo of the damaged or incorrect item.

We will arrange for a replacement or refund for any approved faulty goods.

4. How to Start a Return

To start a return, please contact us at [Your Contact Email]. If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

5. Refunds

Once we’ve received and inspected your return, we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.